In case of acute severe problems or accidents (emergencies):
As owners and guests we cannot expect the Committee or our Janitor/Caretaker to detect and deal with emergencies that impacts single persons or apartments.
Self-service: In most cases owners and guests need to reach out for relevant assistance themselves.
Many incidents also occur suddenly and outside of the office hours.
*Cost related to medical assistance (ambulance, doctor etc):
Non-residents will often need present their travel- and health insurance details, passport and NIE (if such document is issued), to get the related costs covered by their home-country government or insurance policies.
Below is a list of information to help you get the needed assistance.
| Assistance needed | Telephone no’s and notes |
Ambulance | 112 Explain the incident type and need for help The switch board can normally also speak English if you ask *See also the note above regarding cost. |
Fire | 112 Explain the incident type and need for help The switch board can normally also speak English if you ask Remember: Not to use the lifts in case of fire. |
Police | 112 Explain the incident type and need for help The switch board can normally also speak English if you ask |
Gas leak | Promgas: 922 281 600 672 057 475 |
Doctor | 1003 *See also the note above regarding cost. |
Dentist | 961 496 199 *See also the note above regarding cost. |
Health and Pharmacy | Info: 900 161 161 |
Electricity failure | Unelco: 900 855 885 |
Lift emergency | Thysen: 922653261 |
Burst of water pipes | Please enter your report here. |